Terms of Service

1. Acceptance of Terms

Welcome to Mavira AI LLC ("Mavira," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Mavira consumer service at mavira.io and maviraai.com and any services that link to these Terms (the "Service").

These Terms do not govern our Shopify application, Mavira Referral Tracker. If you are a Merchant, your installation and use of that application are governed by the App Terms of Service and, where one is in effect, your Mavira Brand Partnership Agreement.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 30 days' notice before the updated Terms take effect, via email to the address associated with your account or through a prominent notice on the Service. The updated Terms will include a revised "Last updated" date. Your continued use of the Service after the effective date of any modification constitutes acceptance of the modified Terms.

2. Eligibility

You must be at least 13 years of age, or the applicable minimum age in your jurisdiction (which may be as high as 16 in certain EEA member states), to use our Service. If you are under 18, you represent that you have your parent or guardian's permission to use the Service. By using the Service, you represent and warrant that you meet all eligibility requirements.

The Service is not available to any users previously removed from the Service by Mavira AI or to persons prohibited from receiving the Service under applicable law.

3. Account Registration and Security

To access certain features of the Service, you may be required to create an account. You may register using third-party authentication services such as Google or other providers we support.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that your account information is accurate and up to date

We reserve the right to suspend or terminate your account if we suspect any unauthorized use or security breach.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks
• Use any automated system, including robots, spiders, or scrapers, to access the Service
• Reverse engineer, decompile, or disassemble any software or technology underlying the Service
• Remove, circumvent, disable, or interfere with security-related features of the Service
• Use the Service to develop competing products or services
• Engage in any activity that could damage, disable, overburden, or impair the Service
• Upload or transmit viruses, malware, or any other malicious code
• Harvest or collect information about other users without their consent
• Use the Service for any illegal or unauthorized purpose

5. Analyzing Content with AI

Our Service utilizes artificial intelligence technology to analyze content. You acknowledge and agree that:

• AI-analysis may not always be accurate, complete, or suitable for your purposes
• You are solely responsible for evaluating and verifying any AI-generated results
• We do not guarantee the accuracy, reliability, or quality of AI-generated results
• AI-generated results should not be considered professional advice (legal, financial, medical, or otherwise)
• You should not rely solely on AI-generated results for important decisions

You retain ownership of any content you input into the Service and any output generated in response to your inputs, subject to our license rights described in these Terms.

6. User Content and License

"User Content" means any data, text, files, information, or other content you submit, upload, or transmit through the Service.

You retain all ownership rights to your User Content. However, by submitting User Content to the Service, you grant us a worldwide, royalty-free, and transferable license to use, analyze through our AI model to create image embeddings and style alignments, and display such User Content in connection with operating and providing the Service.

You represent and warrant that:

• You own or have the necessary rights to submit your User Content
• Your User Content does not infringe any third-party rights
• Your User Content complies with these Terms and all applicable laws

We reserve the right to remove or modify any User Content that violates these Terms or that we deem inappropriate, without prior notice.

7. Intellectual Property Rights

The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Mavira AI LLC, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include any right to:

• Resell or make commercial use of the Service or its contents
• Modify or create derivative works based on the Service
• Download or copy account information for the benefit of another person or entity
• Use data mining, robots, or similar data gathering tools

Any unauthorized use of the Service or its contents may violate copyright, trademark, and other laws.

8. Third-Party Services and Links

The Service may integrate with or contain links to third-party websites, services, or applications (including but not limited to Google, Supabase, and other authentication or infrastructure providers) that are not owned or controlled by Mavira AI LLC.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party services.

We strongly advise you to read the terms of service and privacy policies of any third-party services that you use.

9. Refund Policy and Partner Purchases

All sales are made through our partners on their third-party websites. All refunds are to be directed through the site of purchase. We are not responsible or liable for any lost packages, damaged products, or products not received. All issues must be taken up with the third-party site you purchased through, and you are subject to their policies.

Because products are sold by our partners and not by Mavira AI LLC, we cannot guarantee that the products we recommend are fully up to date, accurate, or available, and we cannot guarantee your satisfaction with any purchase you make on a partner site.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, MAVIRA AI LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF ANY CONTENT OR INFORMATION
• WARRANTIES THAT ANY DEFECTS WILL BE CORRECTED

WE DO NOT WARRANT THAT:

• The Service will meet your requirements or expectations
• The Service will be available at any particular time or location
• Any errors or defects in the Service will be corrected
• The Service is free of viruses or other harmful components
• The results of using the Service will be accurate or reliable

Your use of the Service is at your sole risk. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAVIRA AI LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or use of our servers or any personal information stored therein
• Interruption or cessation of the Service
• Bugs, viruses, or other harmful components transmitted through the Service
• Errors or inaccuracies in any content or loss of any content
• Any conduct or content of any third party on the Service

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID OR OWE TO MAVIRA AI LLC IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).

Exceptions: The limitations in this Section do not apply to (i) liability that cannot be excluded or limited under applicable law, (ii) our gross negligence or willful misconduct, (iii) our indemnification obligations, if any, or (iv) liability under Article 82 of the EU General Data Protection Regulation or equivalent UK/EEA data protection law.

Consumers: Nothing in these Terms limits or excludes any right or remedy available to you as a consumer that cannot be limited or excluded under the laws of your jurisdiction (including, where applicable, non-waivable rights under U.S. state consumer protection laws and EU/UK consumer law).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Mavira AI LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service
• Your violation of any third-party right, including any intellectual property or privacy right
• Any claim that your User Content caused damage to a third party

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. For information on requesting deletion of your data or exercising other privacy rights, see our Data Deletion page.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

You may terminate your account at any time by emailing us at team@maviraai.com with the subject “Data Deletion Request.” See our Data Deletion page for the information to include and how we process your request.

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and User Content
• Certain provisions of these Terms will survive termination

The following sections shall survive termination: Intellectual Property Rights, User Content and License, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law and Dispute Resolution.

15. Changes to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability.

We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

16. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Informal Resolution

Before filing any claim, you agree to first contact us at team@maviraai.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with the seat of arbitration in the State of Delaware. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Exception for Equitable Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Delaware to prevent actual or threatened infringement of its intellectual property or confidential information.

17. Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND MAVIRA AI LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Unless both you and Mavira AI LLC agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

18. Geographic Restrictions

The Service is controlled and operated from the United States. We make no representation that the Service is appropriate or available for use in other locations. Those who access the Service from other jurisdictions do so at their own risk and are responsible for compliance with local laws.

We reserve the right to limit the availability of the Service to any person, geographic area, or jurisdiction, at any time and at our sole discretion.

19. Export Control

The Service may be subject to export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce.

You represent and warrant that you are not located in a country subject to a U.S. government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.

20. U.S. Government End Users

If you are a U.S. government end user, the Service is a "Commercial Item" as defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with these provisions, the Service is licensed to U.S. government end users with only those rights as granted to other users.

21. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of equipment, fire, flood, or storm.

22. Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent.

We may assign these Terms at any time without notice or consent. Any attempted assignment or transfer in violation of this section shall be null and void.

23. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Service, constitute the entire agreement between you and Mavira AI LLC regarding the Service and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

For the avoidance of doubt, these Terms do not supersede the App Terms of Service, any Mavira Brand Partnership Agreement, or any other separately executed agreement between you and Mavira, each of which governs its own subject matter.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

24. Waiver and Severability

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

25. Feedback and Suggestions

We welcome your feedback and suggestions about the Service. However, any feedback, comments, ideas, improvements, or suggestions (collectively, "Feedback") you provide to us will be the sole and exclusive property of Mavira AI LLC.

By submitting Feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, create derivative works from, and incorporate such Feedback into the Service without any obligation to compensate you or provide attribution.