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Need help with the Mavira Shopify app? We're here to help.
Frequently Asked Questions
Setup
How do I enable the referral tracker after installing?
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The app embed is on but I'm not seeing any orders — is it working?
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Referral Tracking
How does Mavira know a sale came from a referral?
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What happens if a customer visits my store multiple times before buying?
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Why don't I see customer names or emails in the dashboard?
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Do you track customers who didn't come from the Mavira site?
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Orders & Syncing
How often does the dashboard update?
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An order isn't showing up — what should I do?
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Commission & Partnership
How is the Mavira commission calculated?
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I'm not a Mavira partner yet — can I still use this app?
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Data & Privacy
Do you collect any personal customer data?
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Do you track customers who didn't come from the Mavira site?
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What happens to my data if I uninstall the app?
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How do I request deletion of my data?
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